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Service FAQ
Refurbished products are used products that have been expertly analyzed, tested, and in some cases repaired to ensure a 100% functionality of the device. This makes refurbished products not only much more affordable than new ones, but also a sustainable choice in a world struggling with e-waste.
For more details about refurbishment at iRefurbished, head over to this article to learn more.
All of our devices come with a standard 1-year warranty, during which we will perform necessary repairs free of charge. In case that repairs are not possible, we will either replace your product with a similar one, or reimburse you for your device. For most products, you also have the option to extend your warranty by an additional year.
For more details, we highly recommend reading through our warranty page.
All of our refurbished devices are expertly analyzed and sometimes repaired to ensure they meet the highest quality standards. This means that they came with virtually the same functionality as new devices.
However, there are some differences in the external or cosmectic nature of our devices. For more details on this, please read our device grading page.
If you have a problem with your product and can’t find a solution on your own, please reach out to our support and we will try to help you asap.
You can find our contact details here.
If you don’t like or don’t need a product that you received less than 15 days ago, you can return it to us for free.
For more details on this process, please read our return policy.
We aim to ship out orders every working day around 3-4pm. If you placed an order before this time, we will most likely ship it out the same day. Otherwise, it will be shipped out on the next working day.
If you chose delivery to your closest ACS point, your order should typically arrive there on the next working day. If you chose delivery to your home, then it might take up to three days to arrive.
For more information about deliveries, head over to our delivery & pick-up page.
We’re currently in the process of moving into a new phyiscal location in Limassol. We estimate that our store will open its doors in the second quarter of 2024.
You will find the address of our shop here as soon as we are open.
If you would like to pick-up your order on the same day, you can do so at ACS Tsirio, Limassol. You will be able to pay in cash or card during pick up.
For more information about pick-ups, head over to our delivery & pick-up page.
Definitely. Please select payment on delivery during check-out. You will then be able to pay for your order with cash or Visa/Mastercard when receiving your order from ACS.
Even better: we’re happy to buy your old iPhone or iPad for cash – and we’re paying the highest rates in Cyprus.
If you’re interested in selling or trading in your used device, please read through this page.
Product FAQ
There are many great places to learn about iPhones and we certainly don’t claim to be the only authority here.
If you’re looking to get a detailed review of a certain iPhone (e.g., iPhone 12), then we suggest checking out some hands-on reviews on YouTube for a detailed impression of the device. Specifically, YouTuber Marques Brownlee is considered to be one of the most trusted Apple product reviewers.
That said, we also have an extensive guide on which refurbished iPhone you should buy here.
There are many great places to learn about iPads and we certainly don’t claim to be the only authority here.
If you’re looking to get a detailed review of a certain iPad (e.g., iPhone 2018), then we suggest checking out some hands-on reviews on YouTube for a detailed impression of the device. Specifically, YouTuber Marques Brownlee is considered to be one of the most trusted Apple product reviewers.
That said, we also have an extensive guide on which refurbished iPad you should buy here.
There are many great places to learn about MacBooks and we certainly don’t claim to be the only authority here.
If you’re looking to get a detailed review of a certain MacBook (e.g., MacBook Air M1), then we suggest checking out some hands-on reviews on YouTube for a detailed impression of the device. Specifically, YouTuber Marques Brownlee is considered to be one of the most trusted Apple product reviewers.
That said, we also have an extensive guide on which refurbished MacBook you should buy here.
We strive to offer the biggest diversity of refurbished Apple products in Cyprus. Unfortunately, there are many devices that simply don’t have enough demand to make it worthwhile for our business. This primarily concerns devices that are older than 6 years, or that are younger than 1-2 years.
With that being said, we still may be able to create a backorder for you with one of our suppliers. Therefore, if you’re interested in an Apple product that we currently don’t offer yet, then we encourage you to contact us – we may still be able to help you.
Typically, Apple products get new software updates for up to six to eight years. The exact time frame depends on the specific generation and the parts used in a device. For example, iPhone Pros tend to receive a few more months or years since their CPUs are sometimes used in the following generation as well.
At iRefurbished, all of our batteries come with at least 85% capacity. This translates to a significantly reduced likelyhood of any battery-related issued coming up during the next three years of use – which also positively affects overall device health.
We also occasionally offer devices with brand new batteries. If you’re interested in such a device, please contact our support.
Also, if you encounter any battery-related issues during your warranty period, please reach out to our support immediately.
At the moment we do not sell gift cards. However, we may be able to make an exception for you. If you’re interested in a gift card, please reach out to our support and we’ll try our best to help.
Contact Us
Customer Support
- Start WhatsApp Chat
- Send an Email
- Call us +357 94085800
Our support is available Mon – Fri, 9am to 6pm.
Office & Shipping Address
PolyGrowth LTD
SOHO Business Center
Anexartisias 187
3040 Limassol
Returns: ACS Tsirio
Steliou Kiriakidi 41,
Limassol 3080
